How much does it cost?
Pricing & Fees
General Rates
Registration/ emmy starter package
0 EUR incl. 25 free minutes
(valid for 6 months from the date of registration)
Reservation
(up to 15 min)
Free of charge
Unlock
(one-time per trip)
1.00 EUR
Ride costs
(in Berlin, Hamburg, Munich)
0.30 EUR/min
Parking costs
0.13 EUR/min
Day-rate
(an automatic cost cap is applied until 24:00,
after which a new rental begins)
Day-rate
(an automatic cost cap is applied until 24:00, after which a new rental begins)
35 EUR
Violation of traffic laws and regulations
Processing fee for tickets/fines
In addition to the cost of the ticket/fine incurred.
Processing fee for tickets/fines
In addition to the cost of the ticket/fine incurred.
15 EUR
Processing fee for towing services
In addition to the towing costs incurred.
Processing fee for
towing services
In addition to the towing costs incurred.
50 EUR
Processing fee for relocating
if the moped is blocking other traffic participants and we have to relocate the moped. (how to park in our FAQ)
Processing fee for relocating
if the moped is blocking other traffic participants and we have to relocate the moped. (how to park in our FAQ)
50 EUR
Vehicle damage
All scooters are covered by standard third-party liability insurance. In addition, each scooter has a comprehensive coverage that is the equivalent of a full comprehensive policy with third-party, fire and theft coverage.
Customer deductible in the event of damage
The deductible is applied in the event of an accident caused by customer fault in which damage occurs, regardless of whether or not the damage was caused to the scooter or to the property of a third party.
Customer deductible in the event of damage
The deductible is applied in the event of an accident caused by customer fault in which damage occurs, regardless of whether or not the damage was caused to the scooter or to the property of a third party.
350 EUR
Processing fee for accident damage caused by customer fault
(In addition to deductible)
30 EUR
Recovery Fee
For accidents outside of the area operation
(In addition to deductible
Recovery Fee
For accidents outside of the area operation (In addition to deductible
at least 75 EUR, depending on effort required
at least 75 EUR, depending on
effort required
Penalty fee for failure to report or promptly report
any damage
In addition to all accident-related costs and damages.
Note: The deductible is not applied in this case.
Penalty fee for failure to report or promptly report
any damage
In addition to all accident-related costs and damages. Note: The deductible is not applied in this case.
250 EUR
Additional fees
Service trip/ technican service due to
customer fault
i.e. due to a scooter being parked on private property such as in a courtyard or underground parking garage/recovery of a scooter from outside the designated area of operation, etc.
Service trip/ technican service due to customer fault
i.e. due to a scooter being parked on private property such as in a courtyard or underground parking garage/recovery of a scooter from outside the designated area of operation, etc.</span
at least 75 EUR, depending on
the effort required
at least 75 EUR, depending on the effort required
Special cleaning
i.e. due to a scooter being in a particularly dirty condition.
at least 50 EUR, depending on
the effort required
at least 50 EUR, depending on the effort required
Loss of helmet
80 EUR per helmet
Reminder fees
up to 15 EUR
Direct debit return
up to 15 EUR
Loss of damage to keys
50 EUR
Misuse & Criminal offenses
Prosecution of criminal offenses
500 EUR
Disclosure of customer login information
500 EUR
Any other violation of our General Terms and Conditions
250 EUR
Direct debit return
up to 15 EUR
You want to know all the ins and outs?
Check out our FAQs or take a look at our terms and conditions.
If it still pinches a bit somewhere, just drop us an e-mail: